Configure Ender Turing
54 articles
- Organization SettingOrganization wide settings which affects all organization configuration.
- SystemReview your Ender Turing license and version, track monthly usage and active agents, manage ASR languages and component versions, upload a new license file, and configure OIDC authentication. This article…
- Speech Recognition QualityBuild a list of auto-corrections for words speech recognition gets wrong, such as company, product, and agent names, so transcripts, search, and analytics read correctly. This article is automatically maintained…
- General SettingsConfigure organization-wide preferences: default language, audio retention, dispute limits, agent visibility on dashboards, scorecard behavior, and the SMTP server for outgoing email. This article is automatically maintained (general-settings).
- AnonymizationConfigure language-specific anonymization settings to mask sensitive information in conversation transcripts, including sensitive word lists, anonymization intervals, and agent channel detection. This article is automatically maintained (anonymization).
- ASR InstancesConfigure automatic speech recognition (ASR) instances that transcribe audio captured by Ender Turing, including language, model size, the connector that feeds them, and external-ASR redirection. This article is automatically maintained…
- Partners: Adding Phone Number ListsHow to add number lists, use them for analytics, and filter conversations
- Configuring Roles and PermissionsThis section describes the basic Roles that exist on the platform and how to create a custom Role.
- How do I set up Speech Analytics - Tags, Categories (Topics) concept
- Metrics and VariablesTune the workspace-wide analytics variables: speaker labels, quality thresholds, reasonable- and repetitive-call rules, and the AI provider settings behind generative AI features. This article is automatically maintained (metrics-and-variables).
- PartnersGroup phone numbers under partner names so conversations are labeled by partner and can be filtered and grouped across analytics. This article is automatically maintained (partners).
- ReportingSet up automated email reports to receive dashboard analytics on a recurring schedule This article is automatically maintained (reporting).
- TagsDefine keywords and phrases that the platform looks for in conversation transcripts, organize them with labels and team ownership, and use them as the foundation for filtering, dashboards, and analytics.…
- DiscoverySearch across conversation transcripts for a word or phrase, narrow the results with filters, and open any matching conversation at the moment the phrase was spoken. This article is automatically…
- TopicsGroup conversations into reusable themes with generative AI, filter rules, or human labeling; tune Gen AI topics by reviewing samples; use topics in filters, dashboards, charts, and reports. This article…
- Templates LibraryInstall ready-made bundles of charts, topics, tags, scorecards, and other analytics entities tailored to your industry. This article is automatically maintained (templates-library).
- How to create Tags and Phrases for advanced analytics?
- How do I create a Category (Topic)?
- Gen AI StudioCreate and manage AI prompts that power automated summarization, categorization, quality assurance, and conversational analytics across your conversations. This article is automatically maintained (gen-ai-studio).
- How do I set up Automated Categorization (Topic classification) with generative AI?
- How do I set up Automated Summarization with generative AI?
- Checking and Calibrating Topic AccuracyCheck out our new feature for verifying topics using AI
- How do I set up Structured (JSON) Summaries with generative AI?
- What is a Scorecard?
- Scorecard Accuracy ImprovementMeasure how well AutoQA scores each scorecard point, review conversations to build calibration evidence, run AI improvements, and activate the version AutoQA should use. This article is automatically maintained (scorecard-accuracy-improvement).
- ScorecardsBuild and manage the scorecards reviewers and AI scoring use to evaluate conversations: categories, points, partial and critical scoring, AutoQA accuracy, archiving, and import/export. This article is automatically maintained (scorecards).
- How do I create a Scorecard?
- How do I set up Automated QA (AutoQA) with generative AI?How do I automate my company quality evaluation
- Guide to Improving AutoQA Accuracy
- The Math of Scorecard Accuracy
- Enders (Automation): Getting Started. How do I set up Ender to do my tasks?Automate you routine tasks and devote free time for valuable tasks
- Enders: Detailed Feature GuideAutomate routine tasks by creating trigger-based rules that execute actions on conversations, such as sending notifications, running Auto QA, setting topics, adding comments, and more. This article is automatically maintained…
- Upload an audio file to Ender Turing for recognition and analysis (API/SFTP)The call can be uploaded through SFTP or API endpoint
- UploadUpload audio recordings, chats, loan applications, and manually-entered conversations into Ender Turing so they are analyzed alongside your other call center data. This article is automatically maintained (upload).
- API AccessCreate an API user, sign in to the Ender Turing REST API, and open the interactive API reference to pull your conversation data. This article is automatically maintained (api-access).
- Upload a Chat to Ender Turing for analysis using the APIThe chat can be uploaded through the API endpoint
- How do I integrate Ender Turing with my BI, DWH, and CRM platforms?
- Create an empty Session/Conversation in Ender Turing for Quality Assurance Scoring Using the API
- Upload Metadata to Ender Turing for analysis using the APIUpload CRM data, CSI/NPS, and other metadata can be uploaded through the API endpoint
- Ender Turing Fireflies.ai integrationIntegrate Ender Turing with Fireflies.ai in 3 simple steps
Apps
Install pre-built apps for one-click integrations
- AppsBrowse, install, and manage the Ender Turing apps and the connectors that link external platforms to Ender Turing for speech analytics and agent coaching. This article is automatically maintained (apps).
- ConnectorsConfigure and run telephony, recording, and CRM connectors that bring conversation data into Ender Turing and link to your speech recognition instances. This article is automatically maintained (connectors).
- ServicesReview the processing services installed on your Ender Turing system, start and stop them, and redirect selected services to an external endpoint instead of running them locally. This article is…
- Ender Turing WebRTC Chrome Extension Installation Guide
- Ender Turing GoHighLevel (GHL) integrationIntegrate Ender Turing with GoHighLevel (GHL) in simple three steps
- How do I set up the Five9 Cloud Call Center integrationGet speech analytics, agent coaching, calls review and auto-review for your Five9 conversations.
- How do I set up Aircall integrationGet speech analytics, agent coaching, calls review and auto-review for your Aircall calls.
Topics
Guides on configuring and using Topics: creating, editing, managing the list, checking accuracy, and calibration.
- Topics: Creating, Editing, and PrioritizingThis guide explains how to create a Topic, choose a categorization method, change its settings, and manage its priority.
- Managing the Topics ListThis guide describes how to work with labels and filters, as well as how to archive, restore, delete, import, and export Topics.
- Checking and Calibrating Topic AccuracyCalibration allows you to check how accurately the AI assigns a Topic and improve the instruction it uses to categorize conversations.
- Topics: Purpose, Types, and AccessTopics group conversations into recurring semantic categories. They help you analyze, filter, and compare conversations based on context.