Topics
Guides on configuring and using Topics: creating, editing, managing the list, checking accuracy, and calibration.
4 articles
- Topics: Creating, Editing, and PrioritizingThis guide explains how to create a Topic, choose a categorization method, change its settings, and manage its priority.
- Managing the Topics ListThis guide describes how to work with labels and filters, as well as how to archive, restore, delete, import, and export Topics.
- Checking and Calibrating Topic AccuracyCalibration allows you to check how accurately the AI assigns a Topic and improve the instruction it uses to categorize conversations.
- Topics: Purpose, Types, and AccessTopics group conversations into recurring semantic categories. They help you analyze, filter, and compare conversations based on context.