Analytics configuration
9 articles
- How do I set up Speech Analytics - Tags, Categories (Topics) concept
- Metrics and VariablesTune the workspace-wide analytics variables: speaker labels, quality thresholds, reasonable- and repetitive-call rules, and the AI provider settings behind generative AI features. This article is automatically maintained (metrics-and-variables).
- PartnersGroup phone numbers under partner names so conversations are labeled by partner and can be filtered and grouped across analytics. This article is automatically maintained (partners).
- ReportingSet up automated email reports to receive dashboard analytics on a recurring schedule This article is automatically maintained (reporting).
- TagsDefine keywords and phrases that the platform looks for in conversation transcripts, organize them with labels and team ownership, and use them as the foundation for filtering, dashboards, and analytics.…
- DiscoverySearch across conversation transcripts for a word or phrase, narrow the results with filters, and open any matching conversation at the moment the phrase was spoken. This article is automatically…
- TopicsGroup conversations into themes with Gen AI or human labels, and tune Gen AI topics against every example you have reviewed. This article is automatically maintained (topics).
- Templates LibraryInstall ready-made bundles of charts, topics, tags, scorecards, and other analytics entities tailored to your industry. This article is automatically maintained (templates-library).
- How to create Tags and Phrases for advanced analytics?