Analytics configuration
9 articles
- How do I set up Speech Analytics - Tags, Categories (Topics) concept
- Metrics and VariablesTune the workspace-wide analytics variables: speaker labels, quality thresholds, reasonable- and repetitive-call rules, and the AI provider settings behind generative AI features. This article is automatically maintained (metrics-and-variables).
- ReportingSet up automated email reports to receive dashboard analytics on a recurring schedule This article is automatically maintained (reporting).
- TagsDefine keywords and phrases that the platform looks for in conversation transcripts, organize them with labels and team ownership, and use them as the foundation for filtering, dashboards, and analytics.…
- DiscoverySearch across conversation transcripts for a word or phrase, narrow the results with filters, and open any matching conversation at the moment the phrase was spoken. This article is automatically…
- TopicsGroup conversations into reusable themes with generative AI, filter rules, or human labeling; tune Gen AI topics by reviewing samples; use topics in filters, dashboards, charts, and reports. This article…
- Templates LibraryInstall ready-made bundles of charts, topics, tags, scorecards, and other analytics entities tailored to your industry. This article is automatically maintained (templates-library).
- How to create Tags and Phrases for advanced analytics?
- How do I create a Category (Topic)?