Some Ender Turing Apps integration (GoHighLevel (GHL), Zendesk, Aircall, Zoom, Google Meet, etc) requires Ender Turing Chrome Extension installation on every Agent workplace in order to get a dual channel audio stream.
Next two actions should be performed on every Agent workplace:
Prerequisites
Ender Turing App should be deployed for the organization
The Agent should be registered in the Ender Turing App
Supported Browsers
Chrome
Microsoft Edge
Disable Ad-Blockers and Privacy Extensions
Before installing the Ender Turing Chrome extension, make sure to disable any ad-blocking or privacy-filtering extensions (such as AdBlock, uBlock Origin, Ghostery, Privacy Badger, etc.).
These tools can block WebRTC traffic and/or network requests required for the extension to function correctly.
Install ET WebRTC Chrome Extension
Install ET WebRTC Chrome Extension from the official Chrome Web Store using the link below: https://chromewebstore.google.com/detail/ender-turing-call-recorde/apcgidlcdcbkhkkbikjnheljkabhnnec
The installed ET Extension will appear in the list. Pin Extension for fast access
Congratulations, you have successfully installed the ET Chrome Extension
Activate ET WebRTC Chrome Extension
To make the Extension record audios, the Agent should activate Extension:
Log in as Agent to the Ender Turing System
From Agent Workplace/Browser:
Go to https://{company}.enderturing.com (where the company is your company name, you can also ask your company ET address from your Admin) and log in using your Login and Password:
Activate ET WebRTC Chrome Extension
Once you log in to your ET Extension as an Agent, the extension icon will become yellow/amber
Click on the Extension icon and then click the Connect Icon
Icon should become Green - Congratulations, you have successfully activated ET Chrome Extension
Now, Agents can make calls as usual, and they will appear in the Ender Turing Application.
NB for Administrators
For the Agent to be able to log in, the Admin should add the Agent’s email for the relevant Agent in the Ender Turing Application
