This guide will walk you through handling disputes in the Ender Turing application. If the Agent disagrees with the evaluation score left for the conversation or ticket, the Agent can initiate the Dispute.
1. Jump to the TODO list
Disputes submitted by the Agent for review by you will automatically get into your TODO list
2. Marked as "Dispute"
They will be marked as Dispute in the TODO list
3. Jump to review
Clock score or conversation button to jump to reviewed conversation or ticket
4. Click "Approve" or "Edit scores"
Approve the suggested scores if you agree, or Edit the scores as needed if you think the Agent incorrectly suggested some changes.
5. Adjust scores as needed
Adjust scores as you need
6. Remove Agent comments
Before leaving your comments to score, please remove the Agent comment for you
7. Leave comments
Leave a comment for each adjusted score so the Agent can easily understand why you put this score and can adjust behavior in the future accordingly
8. Fill in the comment
9. Click "Submit scoring" to solve a Dispute
Click "Submit scoring" to solve a Dispute with adjusted scores
10. Confirm Scores submission
This guide covered the essential steps in handling disputes within Ender Turing, including approving or adjusting the Dispute suggestion, editing scores and comments, submitting scoring information, and initiating conversations.