Provide Feedback, Review and Score Conversations
Leave Notes, Provide Feedback, Review Conversation
6 articles
How to find needed call/chat/email for reviewing/commenting or scoring
Find and Filter Conversations
Scorecard selection
How do I Review the Conversation?Review the conversation using Team's Scoring Card
How can I handle the Dispute submitted by the Agent?
How to play stereo audio as mono?How do I listen to audio in both headphones?
How to listen to the audio as a mono stream?