Provide Feedback, Review and Score Conversations
Leave Notes, Provide Feedback, Review Conversation
8 articles
- How to find needed call/chat/email for reviewing/commenting or scoring
- ConversationsFind, filter, review, score, and manage conversation records including calls, chats, and emails in Ender Turing. This article is automatically maintained (conversations).
- TODOManage your quality review task queue — view active, completed, and excluded conversation reviews, filter by task type, reassign conversations, and track review progress across reviewers. This article is automatically…
- Find and Filter Conversations
- Scorecard selection
- How do I Review the Conversation?Review the conversation using Team's Scoring Card
- How can I handle the Dispute submitted by the Agent?
- How to play stereo audio as mono?How do I listen to audio in both headphones? How to listen to the audio as a mono stream?