Content
Switching into Review mode
After selecting the relevant conversation, you will be able to switch the tab between Default mode and Review mode:
Default mode
Review mode
Reviewing
You will be able to Review Conversations according to Score Card that you set up for the Team of a particular Agent.
For details on Scoring Card creation please see relevant section of Documentation.
On the left side, you will be able to read a transcript of the conversation.
On the bottom, you will be able to jump to a suitable location using an audio player.
On the right side, you will be able to Review using Scoring Card:
For each point of reviewing you will have possibility to between options Yes / No / NA:
Submit Scores
After Reviewing according to all points of the Scoring card, you will be able to save by pressing the button SUBMIT SCORES:
Clean Scores
In case you need to clean all scores or particular conversation during the Reviewing process or after Submitting, you can do this by pressing CLEAN ALL:
Leave Comments/Notes/Feedback
To leave comments during the Review Process, you need to open the on-hover menu in the middle-right of the screen:
After pressing you will be able to :
Provide Feedback
👉 Help
You can also access Ender Turing support by clicking on the Support button on the left bottom corner of your screen:
