Login to you Ender Turing workspace like as described in Log in/Sign in section

Click on the button called “All Conversations” as shown on the snapshot

Here you can specify Filters. To select what should be found, please click on filter button:

You’ll see the menu with all available filters.

The commonly used filters for searching needed records are Record Type, Agent/Team, Date range, Tags. Detailed information about all filters you can find here.

As more filters are specified, as more specific records you will get. After every selected filter, don’t forget to press “Add” or “Add NOT” button.

When all needed filters are specified press on apply button

In the left section will be shown all calls that match the search filters and their total number

To start scoring agent, click on the toggle button on the top navigation panel like shown below

When scoring mode is activated, call list is hidden, in the middle on the page you’ll see selected record, and on the right side the score card is appeared. (All sections and marks are setting up in the scorecard section)

Here you can score agent conversation. When all marks are done, please click on “Submit Scoring” button. This scoring is saving under the agent, that in associated with that call, and can be reviewed:

When scoring is done, agent will receive notification in their workspace

Also you can leave a comment for the record. To open this possibility, please click this toggle button again, to exit from scoring mode

When scoring mode is deactivated, you’ll see initial view, where are places the list of records, its content, and comment section. To leave the comment, write some text and click “Send” button as shown below.

When button is clicked, the new comment is posted for this record. This comment can be found on the page, like shown on the snapshot. When comment is added, agent receives the notification (The same as in case of scoring)