Ender Turing for Agents - High-Level Overview and Navigation

Navigation (Pane)

The navigation pane is on the screen's left side and contains the main logical blocks; see the screenshot below. You can choose the desired Tab by clicking on the link name.

Agent Dashboard (Tab)

After login, you will be automatically redirected to your Dashboard Tab.

Here, you can get aggregated analytics on your activities, spot improvement opportunities, etc.

Conversations (Tab)

The Conversations tab is where you can go deeper into every conversation.

Here, you can Find, Read, Listen (follow the transcript), Leave and Ask Feedback, Review conversations, and do much more.

For details, please see the extended documentation on Conversations.

If you use the switcher on the top right corner, you will be redirected to Review mode. This is the Read-Only mode for Agent, where you can see quality reviews based on your calls/chats/tickets.

Trainings (Tab)

To open the Trainings Tab, click the Student hat icon in the Navigation menu. On this Tab, you will be able to take recommended and assigned training, learn corporate process materials, and take quizzes at the end of Training.

👉 Help

Before you jump to the following sections, we will cover how to use Support in case you need any help. Don't hesitate to ask and use it. We are here for you and will be happy to help:)

You can also access Ender Turing support by clicking on the Support button on the bottom left corner of your screen:

Next Articles

How can the Agent log into the Ender Turing Agent's Workspace?

How can I ask for feedback and see feedback provided to me?

How can I see quality review results provided to me?

How can I explore my conversations/tickets to improve myself?

How can I take training to improve my performance and knowledge?

Notifications on new feedback, quality scoring, assigned and recommended training