Click below to watch the video guide, or jump to the next session to explore the textual guide
This guide will walk you through the steps to explore your conversations and tickets using Ender Turing.
Go to app.enderturing.com and log in to Ender Turing using your credentials. See details on the login process here.
1. Click "All Conversations" Tab
Click the 'All Conversations' tab in the navigation pane.
2. Your conversations list
On the left side, you will see a list of your conversations and tickets
3. Conversation Content/Transcript
In the center, you will see your conversation content
4. Comments and Feedback on the current conversation
Comments and Feedback on your current conversation or ticket will be shown on the right.
5. Audio player for calls
The player is to listen through your calls at the bottom.
6. You can select a conversation from the list to jump into it
You can jump to a specific conversation by clicking on one.
7. Reactions and additional data
You also can react to conversation.
8. Share button
And share it.
9. Filter and Find particular conversation
Using Filter, you can find conversations that meet specific parameters like date, duration, sentiment, etc.
In this guide, we covered the process of exploring your calls, chats, and tickets in Enderturing. By following these steps, you can effectively analyze and improve yourself in employee training.