C-Level Boards bring key analytics into one executive dashboard. Each board is a grid-based canvas where you can combine charts, funnels, value meters, tables, topics analytics, and text to present your most important performance indicators in one place.
Use C-Level Boards when you need a consolidated view of information that would otherwise require opening several areas of Ender Turing, such as conversation volume, quality scores, CSAT trends, Interaction Intensity trends, and funnel performance.
Who Can Access C-Level Boards?
C-Level Dashboard View — allows users to open boards and view their content.
C-Level Dashboard Manage — allows users to create, edit, delete, duplicate, and reorder boards.
Users without the C-Level Dashboard View permission cannot access the C-Level Boards section.
How to Open C-Level Boards
Open Dashboard from the main navigation.
Select C-Level Boards from the Dashboard submenu.
Available boards appear in the left sidebar. Select a board to display its content in the main area.
Navigate Between Boards
Select a board name in the left sidebar to switch to it.
Use the search icon at the top of the sidebar to filter boards by name.
The currently selected board is highlighted.
Custom and Read-Only Boards
Custom boards are created and managed by users with the required permissions. You can choose their content and layout, edit them later, duplicate them, reorder them, or delete them.
Ender Turing also provides system-managed Read-Only boards when the required data is available. These can include CSAT Dynamics, Interaction Intensity Dynamics, and Quality. Read-Only boards cannot be edited, duplicated, archived, or deleted, but you can use them as a reference when building custom boards.
Explore C-Level Boards
Create and Manage Boards
Learn how to create a board, update its settings, reorder boards, make a copy, delete a board, and understand Read-Only behavior.
Learn more: Create and Manage Boards
Add and Configure Widgets
Learn how the board grid works and how to add charts, funnels, text, value meters, tables, and topics analytics.
Learn more: Add and Configure Widgets
Dashboard Filters
Learn how board-wide filters work, which filters are always available, and which filter settings can be saved.
Learn more: Dashboard Filters
CSAT Breakdown
Analyze how Customer Satisfaction changes between the start and end of conversations, compare agents or topics, and drill down to supporting conversations.
Learn more: CSAT Dynamics
Interaction Intensity
Measure the emotional pressure agents manage during conversations, identify escalation or de-escalation, and explore intensity flows.
Learn more: Interaction Intensity
Quality Board
Review scorecard performance by team and agent using the system-managed Quality board.
Learn more: Quality Board