This guide explains how to submit a dispute for a review in Ender Turing, whether the review was completed automatically by AI or manually by a person. Submit a dispute when you disagree with the score assigned to a conversation or ticket you handled and believe that the score should be different.
1. Jump to the desired review
You can quickly open reviewed conversations and tickets in Notifications, as shown on the screen, or from the Reviewed tab in Agent Workspace.
2. Open the notification about the new review
Select the relevant notification to open the reviewed conversation or ticket.
3. Switch to Review mode
Use the switcher shown on the screen to open Review mode.
4. Click Dispute
Start a dispute for the current review if you disagree with the score.
5. Adjust the scores for the points you disagree with
Change the scores for the individual points you want to dispute.
6. Add a comment to the adjusted scores
Add comments so the supervisor can quickly understand why you disagree with the current score.
7. Select a supervisor to review the dispute
You can select the same supervisor to review and change the scores, or choose another person to review the conversation or ticket again.
8. Click Submit
Finalize and submit the dispute.
9. Wait for notifications
You will receive a notification after the dispute is submitted and another notification when it is resolved.
You have now submitted a dispute for a scored conversation or ticket in Ender Turing.