Training & Coaching
Create training plans, skill assessments, playlists, and quizzes to coach agents and track their learning progress.
5 articles
- QuizzesCreate and manage knowledge-check quizzes for agents, configure question settings, and review quiz results. This article is automatically maintained (quizzes).
- Own TrainingsView and complete training plans assigned to you, including linked skills with playlists, documents, and quizzes. This article is automatically maintained (own-trainings).
- SkillsBundle EnderDrive materials, playlists, and quizzes into reusable learning units that agents complete as part of their training. This article is automatically maintained (skills).
- PlaylistsGroup conversations into shareable collections you can reuse for coaching, calibration, and Skills-based training. This article is automatically maintained (playlists).
- Training PlansBuild training plans that bundle skills, assign them to agents, and track per-agent progress and quiz results. This article is automatically maintained (training-plans).