A Playlist is a curated collection of conversations (calls, chats, or emails) that you bring together for a single purpose — coaching examples, calibration sessions, or learning material for an agent skill. Each playlist contains items that point at real conversations in Ender Turing, so opening an item jumps straight back to the original recording or transcript.

Playlists live under the Trainings group in the main navigation. They are also the building block that supplies "watch these conversations" content inside Skills. Training Plans do not attach playlists directly — they bundle Skills, and any playlist content reaches a learner through the Skill it is attached to.

Open Trainings → Playlists from the main navigation. The landing view shows every playlist in your workspace and is the starting point for creating new ones, organizing existing ones, or opening a playlist to manage its items.

You can also reach a specific conversation playlist from inside a Skill: clicking a playlist in the Skill's learner view opens the playlist's item list in a new tab, and you can open the conversation behind any row from there. The learner must have View Playlists for the Skill's playlist cards to render at all — Manage Playlists alone does not populate them. Opening the conversation behind a row additionally requires the Conversations Base — Read All or Read Own permission; the Read Team scope is not accepted by the conversation-view route, so a learner with only Team-scoped conversation access can open the playlist but will land on an authorization error when they try to open a recording.

Manage Playlists controls write actions only — reading existing playlists and their items still requires View Playlists. Roles that need to manage playlists in practice should be assigned both permissions. A role with Manage Playlists alone can open the Playlists page (it appears empty because the list cannot be loaded) and create a new playlist, but cannot open an existing playlist's items. On a conversation, the bookmark icon shows the pin menu, but the menu loads with error notifications and an empty list of existing playlists; only + Create Playlist is usable, so the user can create a new playlist and pin the conversation to it but cannot pin to any playlist that already exists.

The system Favorites playlist itself cannot be renamed, archived, or deleted, even by users with Manage Playlists. Its contents are not locked, though — users with both View Playlists and Manage Playlists can pin and unpin conversations to Favorites the same way they can with any other playlist. Because Favorites is a specific existing playlist that has to be picked from the loaded list, Manage Playlists alone is not enough to add to or remove from it: without View Playlists the pin menu cannot show Favorites and the "create a new playlist" workaround does not apply.

The playlists landing view offers two layouts. Use the icons in the toolbar to switch:

Your choice is remembered locally for the next time you open Playlists.

Two more controls help narrow the list:

In the table view, you can click the label cell on any row to add or remove labels inline. Creating a new label from the inline picker also makes it available to other playlists. Editing labels (creating new ones or attaching/detaching them) is governed by the Enders / Automation Management permission, not by Manage Playlists — users without it will hit an authorization error when they try to change labels from the table.

The playlist appears immediately in the Active list and is empty until you add items. If the top-bar toggle is set to Archived when you create it, the new playlist is still created but is hidden from the current view — switch the toggle back to Active to see it.

The create dialog only asks for a name. Team ownership and archive status are set later from the playlist's detail-page header (see Opening a Playlist and Editing Its Settings). Labels are set inline from the Labels column in the table view.

To open a playlist, click its card in cards view, or — in table view — click the playlist's icon, name, or the chevron in the row's action column. (The row itself is not a single clickable target in table view, so clicking on the team or labels cells will not navigate.) The detail view lists every item in the playlist and lets you change the playlist itself from the title bar:

All three controls require the Manage Playlists permission and are hidden on the system Favorites playlist, which is marked with a (Default) suffix in the title bar.

Conversations are added one at a time from the conversation itself:

The conversation is pinned with an automatic title in the form "{Playlist name}: Record added {date}" — the playlist's name and the date the item was added. You can rename it later inside the playlist.

Archived playlists do not appear in the pin menu.

Inside the playlist's detail view, each item is shown with:

Use the search box in the top bar to filter the visible items by title or agent name.

With Manage Playlists, two per-row actions are exposed:

There is no in-playlist control for moving an item to a different playlist or for acting on multiple items at once. To move a conversation between playlists, delete it from the current playlist and then pin it from the conversation page to the new one (see Adding Conversations to a Playlist).

Playlists are the audio/text content source for Skills. When you build a Skill in Trainings → Skills, you can attach one or more playlists, and the Skill's learner view then offers them to the agent. The Skills section also loads the playlist list to populate the attachment selector, so a Skill builder needs View Playlists in addition to their Trainings permissions — without it, the selector opens empty and existing playlists cannot be attached. See Skills for how playlists feed into training, and Conversations for everything you can do on the conversation page itself.