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Create custom analytics visualizations to track conversation volume, duration, cost, and customer metrics across agents, teams, topics, and time periods. This article is automatically maintained (charts).

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Create and configure custom analytics visualizations to track conversation volume, duration, cost, customer metrics, and performance trends.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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