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Dashboard: Compare Tab
Compare Tab gives you the possibility to compare Agents, Date Ranges, Teams, and much more.
Selection of what to compare is provided by the Filter/Search window, where you can select Agents/Teams, dates, duration of calls, etc.
Open the Dashboard page from the main menu:
On the right side, you can see Tabs: Main, Overall, and Compare. Click Compare to open the Compare Tab:
Compare Tab will be opened:
Add to comparison
Selection of what to compare is provided by the Filter/Search window, where you can select Agents/Teams, dates, duration of calls, etc.
For example, you can:
Select in filters Team "Customer Support", and choose a range equal to "Previous month".
After adding to the comparison you will be able to see the stats of the "Customer Support" Team.
Then apply the same Steps 1 and 2 to add to compare stats of another Team/Range:
You will be able to add as many comparison groups as you would like.
Remove from comparison
To remove a group from the comparison, click the remove button on top of the comparison group column:
